I Wish I’d Listened to My Feelings

The other day I wrote a blog post, “The Strangest Secret to Business Success” http://tinyurl.com/yc7q3ph in which I’d commented positively on the points that three successful businessmen had all made about looking out for the other person’s concerns first. Yesterday I read an email from a friend who advised me that I should be careful about one of the speakers I’d named. He offered no details, but his comment was enough because in all honesty I had had a bad feeling about this man’s presentation. His hard driving approach came off to Dorothy and me as hard sell, i.e. more concerned about his sales than our needs and wants. I wish I’d listened to my feelings before I included him in the article.

This is a case of allowing the opinion of others to drown out my inner voice. I could have used my wife’s reaction to his hard driving presentation to bolster my own response. Instead I was impressed by 1) his examples and points, which I still feel were correct, and 2) his testimonials by famous people. I wrote off my concerns with his presentation style to feelings of inadequacy, such as “I just must not be ready to play at that level,” instead of to “this isn’t the type of game I want to play.” My friend reminded me to trust my own inner feelings about how someone does business. Rather than an issue of honesty, for me it’s a matter of hard sell versus soft sell. Choose what’s right for [...]

Silence Is Invaluable When Asking Questions

In the early years of attending sales training seminars, one of the dramatic effects sales trainers, especially with a large audience would try for would be to tell us, “When you ask a question,” then they would pause for a moment and follow that by yelling, “SHUT UP!” They would continue with this cliché, “He who speaks first loses.”

If you’ve read any of my blog posts about heart-centered, soft sell sales, by now you should recognize that as a hard sell attitude. It’s all about control and a win-lose philosophy of sales. Nevertheless, today, I’m going to tell you something similar but from a different perspective. When you ask a question, be quiet until your prospect or customer answers. It shows respect. And respect can make the difference in your [...]