I’ve often wondered why salespeople have such a hard time asking questions that dig deeply enough to understand what their customers want. I’ve seen consultants do the same thing. The danger is that we make assumptions and then propose the wrong solution. Because the customer either recognizes immediately that it won’t work or maybe tries it before discovering it doesn’t work, we’ve lost credibility and trust.
Among the many reasons I’ve discovered for not asking enough questions, is that people are afraid of looking stupid when asking questions. When you operate from a heart-centered, soft sell sales and marketing viewpoint, it should make sense that you want to come across sincere and trustworthy. You do this largely by taking time to ask the questions for understanding. [...]
Have you noticed how people resist change? Change involves risks. We never know when we make a change if we’re going to be better off or worse off. So what can a heart centered salesperson or marketer do to encourage prospects to change to his or her products and services? The answer is to find ways to reduce the risk. One of those ways is to use social networking to develop relationships. This social networking tip describes how to comment on other sites.
With the emphasis today on attraction marketing, you need a way to draw people to your blog and website. Show people how much you know by engaging in conversations on forums, group discussions and commenting on other people’s articles or blog posts. Then, it’s totally acceptable to put a link to an article that you have on your blog or on your website when it actually contributes additional information and insight to the topic being discussed. [...]
Social networking can be a blessing or just another annoyance. Used properly, it’s a wonderful tool for heart-centered, soft sell salespeople and marketers because it shows you as a person. Prospects and customers want to come to know, like and trust you. When they discover you’re a person too, it can help you to connect with them. Done wrong it merely shows you’re a twit and will hurt your chances. Remember, social networking is about being social and interacting with people. Which brings us to today’s social networking tip: If you’re writing me to become my friend or connection, then write to me.
LinkedIn and Facebook as well as most other social networking sites have marvelous tools for inviting everyone in your different mailing lists to join you on their sites. If we’ve never met, then I would appreciate knowing why you want to be friends. What do we have in common? If creating a new friendship isn’t important enough to jot a very short note as to why you would like to be friends on Facebook or connect on LinkedIn or any of the other social networking sites, then you don’t really want my friendship. You are just trying to attract numbers. That’s all right. It’s just not what I want in a friend or a [...]
Are you looking for a way to really impress your prospect? Here’s one of the simplest. Send a handwritten thank you note after your meeting.
In the day when technology often makes us feel isolated, a handwritten note helps make or reinforce the connection. This technique is ideally suited to heart-centered, soft sell salespeople. Few things tell your “prospectors” (prospects who are looking to buy a solution to their wants and needs) that you actually care about [...]
I recently encountered a vendor who could not understand one of the basic concepts in sales and marketing: people love a bargain and are inclined to buy more if there is a special. I’m sure you are familiar with this idea as many successful marketers create package prices to encourage buyers to purchase more. One of the easiest ways to increase sales is to offer bundled packages. The trick is to get the pricing right so that you both entice customers to buy more now and still make a [...]
Months ago I first heard Judith & Jim, founders of the Soft Sell Marketers Association, talk about using the term “prospector” instead of “prospect.” Although I wrote last summer about heart-centered, soft sell salespeople and marketers needing to pay attention to terminology, such as using “broadcast” instead of “blast,” I still resisted changing this phrase I’ve used for decades. Then, the other day I was listening to a Soft Sell Marketers Association teleseminar I’d downloaded. It was a session late last year called “Keywords with Rick Hubbard.”
Rick pointed out that “prospector” gave him one word to explain a concept he’d struggled to describe for years. Suddenly, a light came on for me too! This is a heart-centered, soft sell sales and marketing approach: attract people who already want to buy the help you offer means far less effort than trying to create demand in people who don’t need it yet. [...]
One of the strongest tools I’ve had in sales is enthusiasm. Enthusiasm sells more than any other skill that I’ve seen. The point is, as the salesperson, “If you don’t care, who else will?”
This doesn’t require you to be really outgoing and dynamic in expression. If it’s a natural part of your personality to be energetically expressive, then that’s how you authentically show your enthusiasm. But if you have a more restrained personality, don’t try to act expressively enthusiastic. People will recognize it as fake, which will undermine your credibility. Just be yourself. Show your belief and excitement about your products and services as you would normally and naturally. Subdued enthusiasm is still enthusiasm. When you speak with conviction and confidence, you will be believable. [...]
Selling is one of the toughest jobs I know, especially for heart-centered, soft sell salespeople and marketers. Selling can also be one of the one most exciting, rewarding, and fulfilling jobs I know, especially for heart-centered, soft sell salespeople and marketers. For me, it depended on what I was selling and how much I believed in the value my products and services delivered to my customers. When I was excited about the benefits of my products and services, I could be passionate and really enthusiastic about sharing with my potential buyers. But for me to have passion in my sales, I had to believe what I sold would improve their lives. And passion was important to seeing me through the rejections and the dull and unpleasant activities required in sales.
Among the most rewarding sales calls were those when I took the time to find out what the clients felt their problems were and what they were looking for before I started selling. When I knew what they wanted, it was easy to share, explain and demonstrate how my solutions would help them achieve their dreams or solve their problems. In other words, I would feel passionate about what I was doing. To find the same passion for your sales career, ask yourself the five questions in this [...]
Have you ever noticed how most people want to avoid conflict? Most salespeople are no different. That is why it’s hard to appreciate that objections are gifts. After all, objections tend to come across as either rejections or as pending conflicts.
This is why traditional sales trainers teach you to prepare a list of all the objections and strong counters to each one. Then, when someone raises one of the objections, you can quickly and smoothly defeat it. The irony of that approach is that each victory you have over your prospect’s objections sprouts another objection.
The key to accepting objections as gifts is to take a heart-centered, soft sell approach: step outside our own person feelings to ask, “Why did this customer bring up this objection in the first place?” Change your viewpoint of sales calls and sales presentations from seeing them as battle where you either win or lose to exercises in developing friendships. [...]
Some days you get pleasant surprises. This past week that happened to Dorothy and me. We attended a two day seminar to learn about how to invest in any market, i.e. whether the stock market goes up, down or sideways. It was put on by Wealth Magazine and Investools Investor Education, TD Ameritrade companies. While we learned a lot at this seminar, the most significant part for me was that I got to witness a presentation by a heart-centered, soft sell seminar company firsthand – they do exist!
Our presenters were dynamic and informative while using every opportunity to make sure we understood the value of continued education. In other words, they were selling their additional investor education courses. Where they impressed us most was that they demonstrated a soft approach to promoting their seminars. In our previous experience, a major real estate investor’s training company put us through a hard sell for three days. Participants were intimidated into meeting with their salespeople. They even told us how to apply for additional credit cards so that we could take their classes.
The difference between hard sell and soft sell lies in your priorities. When your primary consideration is your commission and profits, you are operating from a hard sell mentality. When your primary consideration is considering your prospects’ best interests and then, when it is right for them, helping them buy, you are demonstrating a soft sell [...]
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Social Networking Tip – How to Comment on Other Sites
Have you noticed how people resist change? Change involves risks. We never know when we make a change if we’re going to be better off or worse off. So what can a heart centered salesperson or marketer do to encourage prospects to change to his or her products and services? The answer is to find ways to reduce the risk. One of those ways is to use social networking to develop relationships. This social networking tip describes how to comment on other sites.
With the emphasis today on attraction marketing, you need a way to draw people to your blog and website. Show people how much you know by engaging in conversations on forums, group discussions and commenting on other people’s articles or blog posts. Then, it’s totally acceptable to put a link to an article that you have on your blog or on your website when it actually contributes additional information and insight to the topic being discussed. [...]